AgileAIDev Chatbot Privacy Policy

Last Updated: April 25, 2025

Introduction

This Chatbot Privacy Policy explains how AgileAIDev ("we," "our," or "us") collects, uses, and protects the personal information you provide when interacting with our AI-powered chatbots. This policy supplements our general Privacy Policy and specifically addresses privacy concerns related to our chatbot services.

We are committed to ensuring that your privacy is protected. This policy complies with the Oregon Consumer Privacy Act (OCPA) and other applicable privacy laws. Please read this Chatbot Privacy Policy carefully to understand our practices regarding your personal data collected through chatbot interactions.

Identification of AI Technology

Our website and services employ AI-powered chatbots. When interacting with these chatbots:

• You are communicating with an automated system, not a human representative
• Responses are generated using artificial intelligence technology
• The chatbot identifies itself as an AI assistant at the beginning of the conversation
• The chatbot does not have the ability to make independent decisions that affect your legal rights

Information We Collect Through Chatbots

Our chatbots may collect the following categories of personal information during your interactions:

User-Provided Information

• Conversation Content: Text and messages you input during chatbot interactions
• Personal Identifiers: Names, email addresses, or other contact information you voluntarily provide
• Account Details: If you choose to connect your account to the chatbot
• Transaction Information: Details about products or services you inquire about
• Support Inquiries: Information about issues or questions you need help with

Automatically Collected Information

• Technical Data: IP address, device type, browser information
• Usage Data: Frequency of use, features accessed, session duration
• Interaction Patterns: Common queries, navigation paths, preferred topics
• Performance Metrics: Response times, completion rates, error instances

How We Use Chatbot Information

We use the information collected through our chatbots for the following purposes:

• Service Provision: To provide you with information, answer questions, and fulfill requests
• Service Improvement: To improve the accuracy, relevance, and effectiveness of our chatbot responses
• AI Training: To train and refine our AI models to better understand and respond to user inquiries
• User Experience Enhancement: To personalize your interactions with our chatbots
• Analytics: To analyze usage patterns and improve functionality
• Quality Assurance: To monitor and ensure the quality of chatbot responses
• Technical Support: To assist with troubleshooting and resolving issues
• Compliance: To comply with legal obligations and enforce our terms

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent
• Performance of a contract
• Our legitimate business interests
• Compliance with legal obligations

Data Retention for Chatbot Interactions

We retain chatbot conversation data for a maximum of 24 months, after which it is automatically deleted or anonymized. However, if you have an account with us, certain interaction data may be retained as part of your account history until you request deletion.

Sharing Chatbot Data

We may share information collected through chatbot interactions with:

Service Providers

• AI Technology Partners: Companies that help provide and maintain our chatbot technology
• Cloud Hosting Providers: Services that host our chatbot infrastructure
• Analytics Services: Tools that help us understand usage patterns

Third Parties

We do not sell or rent personal information collected through chatbot interactions to third parties for their own marketing purposes. We may share anonymized, aggregated data for research or development purposes.

For each category of third party who receives chatbot data, here is how they may use this information:

• AI Technology Partners: To maintain and improve the technical aspects of the chatbot service
• Cloud Hosting Providers: To securely store data and ensure service availability
• Analytics Services: To provide insights on usage patterns and optimization opportunities

Your Rights Regarding Chatbot Data

Under the Oregon Consumer Privacy Act and other applicable laws, you have the following rights regarding your chatbot interaction data:

1. Right to Access: You can request information about what personal data our chatbots have collected about you.

2. Right to Deletion: You can request that we delete your chatbot conversation history and personal data collected through chatbot interactions.

3. Right to Opt Out: You can opt out of having your chatbot data used for:

   • AI training purposes
   • Targeted advertising
   • Analytics and profiling

4. Right to Correction: You can request correction of inaccurate personal information collected during chatbot interactions.

5. Right to Data Portability: You can request a copy of your chatbot conversation history in a structured, commonly used format.

Chatbot-Specific Security Measures

We implement the following security measures specifically for chatbot data:

• End-to-end encryption for all chatbot communications
• Strict access controls limiting who can access chatbot conversation data
• Regular security audits of chatbot infrastructure
• Prompt deletion of sensitive information identified in conversations
• Automated data minimization techniques

Children's Privacy in Chatbot Interactions

Our chatbots are not designed for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our chatbots.

If our chatbot detects that it may be interacting with a user under the age of 13, it will:

1. Prompt the user to confirm their age
2. If under 13, the chatbot will restrict the collection of personal information
3. Suggest the involvement of a parent or guardian

For users between 13-15 years old, we obtain verifiable parental consent before collecting or using their personal information for marketing, profiling, or data sales.

Chatbot Conversation Monitoring

Please be aware that:

• Chatbot conversations may be monitored by authorized personnel for quality assurance
• We employ both automated and human review to improve our chatbot services
• Human reviewers only have access to anonymized conversation data unless explicit consent is provided

How to Control Your Chatbot Privacy Settings

You can control your privacy with our chatbots by:

1. Conversation History: Request deletion of your conversation history through the "Clear History" option in the chatbot interface.

2. Data Collection Preferences: Adjust what information our chatbot collects by updating your preferences in your account settings.

3. AI Training Opt-Out: Disable the use of your conversations for AI training by selecting "Opt out of AI training" in the chatbot settings menu.

4. Data Access: Request a copy of your chatbot interaction data by contacting us at privacy@agileaidev.com.

Changes to This Chatbot Privacy Policy

We may update our Chatbot Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Chatbot Privacy Policy, please contact us at:

• Email: privacy@agileaidev.com
• Phone: 425-738-0586
• Address: 154 Dunbar Ave SE, Salem, OR 97306